Refund policy

Returns

You can return an item within 30 days of delivery. Items should be unused and returned in their original packaging.

Return shipping is free and there is no restocking fee.

How to start a return

Email us at kitchvelle@gmail.com with your order number and the item you want to return. We will reply with return instructions and a free return shipping label. Please do not send items back before your return request has been approved.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.

Refunds

Once your return is received and inspected, we will email you to confirm the refund. Approved refunds are issued to your original payment method. Depending on your bank or card provider, the refund can take 5 to 10 business days to appear on your statement.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Order cancellations

You can cancel an order within 15 minutes of placing it. After that, the order may already be in processing and can be returned after delivery instead.